MS Dynamics Business Systems Analyst

CyberProof is a company that transforms lives through the power of technology. They are seeking a MS Dynamics Business Systems Analyst to analyze and optimize business processes, design functional solutions using Dynamics 365, and lead requirement gathering to ensure alignment with business needs.

Responsibilities:

• Process Mapping & Solution Design
• Analyze and optimize existing business processes using BPMN / workflow diagrams
• Design functional solutions leveraging Dynamics 365 configuration, automation, and standard features
• Support customization decisions while ensuring alignment with best practices and platform standards
• Dynamics 365 Functional Expertise
• Work across Dynamics 365 CE modules:
• Sales (Leads, Opportunities, Accounts, Forecasting)
• Customer Service (Cases, SLAs, Queues, Knowledge Base)
• Field Service / Marketing (as applicable)
• Support data migration validation, field mapping, and data quality checks
• Collaborate on integrations with external systems (ERP, portals, third party tools)
• Business Analysis & Requirement Management
• Lead end to end requirement gathering through workshops, interviews, and stakeholder discussions
• Create and maintain BRDs, FRDs, user stories, use cases, and acceptance criteria
• Perform gap analysis between business needs and Dynamics 365 out of the box capabilities
• Translate business requirements into clear functional designs for technical teams

Requirements:

• Experience in banking, financial services, insurance, or large enterprise CRM programs
• Process Mapping & Solution Design
• Analyze and optimize existing business processes using BPMN / workflow diagrams
• Design functional solutions leveraging Dynamics 365 configuration, automation, and standard features
• Support customization decisions while ensuring alignment with best practices and platform standards
• Dynamics 365 Functional Expertise
• Work across Dynamics 365 CE modules: Sales (Leads, Opportunities, Accounts, Forecasting), Customer Service (Cases, SLAs, Queues, Knowledge Base), Field Service / Marketing (as applicable)
• Support data migration validation, field mapping, and data quality checks
• Collaborate on integrations with external systems (ERP, portals, third party tools)
• Lead end to end requirement gathering through workshops, interviews, and stakeholder discussions
• Create and maintain BRDs, FRDs, user stories, use cases, and acceptance criteria
• Perform gap analysis between business needs and Dynamics 365 out of the box capabilities
• Translate business requirements into clear functional designs for technical teams
• Strong analytical and problem-solving abilities
• Ability to manage multiple stakeholders and priorities
• Excellent verbal and written communication
• Proactive, detail oriented, and delivery focused
• Exposure to Power Platform (Power Automate, Power Apps)
• Experience in CRM migration or transformation programs
• Dynamics 365 or Business Analysis certifications (preferred)