Staff Software Engineer

Levo is focused on helping healthcare providers recruit and retain frontline talent through innovative technology solutions. They are seeking a Staff Software Engineer to architect and lead the development of their core systems, including voice AI agents and analytics infrastructure, while also collaborating with leadership on product strategy.

Responsibilities:

• Architect the systems at the core of Levo: voice AI agents, agentic workflows, escalation routing, candidate-matching intelligence, survey pipelines, and analytics infrastructure
• Make foundational calls on backend design, data models, AI architecture, deployment environments, and the standards we hold ourselves to for scalability, security, and data integrity (SOC 2, HIPAA)
• Decide where we use which models, when we build versus buy, and how our AI systems are evaluated, monitored, and improved over time
• Set the bar for production AI: prompts, tools, evals, guardrails, fallbacks, and observability are all part of the product
• Stay close to the code. Lead the design and implementation of the hardest, most leveraged pieces yourself
• Take ambiguous, cross-cutting problems and turn them into systems other engineers can build on
• Use AI-assisted tooling (Devin, Copilot, Claude) to move fast and raise the ceiling on what a small team can ship
• Partner with Jason (CEO) on prioritization, roadmap tradeoffs, and the technical strategy behind our biggest bets
• Translate customer pain into product architecture. Sit in on customer calls, hear the problem firsthand, and shape what we build next
• Own product outcomes that matter: clinician retention, customer adoption, reliability of our AI agents in real clinical workflows
• Balance velocity with robustness. Ship fast, but design for the reliability healthcare demands
• Set the technical bar and the cultural tone: how we review code, how we handle outages, how we run experiments, how we disagree and decide
• Mentor and grow engineers. Make the engineers around you measurably better
• Help us hire. Interview, calibrate, and bring in the next wave of Levo engineers
• Invest in developer experience: CI/CD, observability, testing, evals, feedback loops