Technical Business Analyst

Continuum Solutions is seeking a Technical Business Analyst to partner with business stakeholders and optimize business processes through AI and workflow automation initiatives. This role will bridge technical teams and business units, translating operational challenges into structured requirements and scalable solutions.

Responsibilities:

• Gather functional and business requirements from cross-functional stakeholders
• Conduct process discovery sessions and workflow assessments
• Develop current-state (“as-is”) and future-state (“to-be”) process maps
• Identify inefficiencies, bottlenecks, and opportunities for automation or AI-driven improvements
• Recommend data-driven process enhancements aligned with business strategy
• Partner with internal developers or third-party vendors to oversee implementation efforts
• Create scalable documentation and process standards that improve knowledge retention and onboarding
• Extract, analyze, and interpret data from enterprise systems to support decision-making
• Develop dashboards, reports, and KPIs to measure process effectiveness
• Perform root cause analysis on data discrepancies or operational issues
• Ensure data integrity, consistency, and quality across systems
• Configure and support workflow automation tools where applicable
• Participate in testing, validation, and user acceptance testing (UAT)
• Maintain documentation for system configurations, workflows, and process standards
• Serve as liaison between business units and technical teams
• Facilitate workshops and working sessions to align stakeholders
• Provide end-user training and documentation for new processes or system changes
• Support change management initiatives related to system and process improvements

Requirements:

• 3–5+ years of experience in business analysis, systems analysis, process improvement, or workflow optimization
• Strong communication and stakeholder management skills; ability to translate operational pain points into structured documentation
• Experience gathering requirements, mapping workflows, and producing process documentation
• Familiarity with AI tools and workflow automation platforms; ability to evaluate and recommend solutions
• Proficiency with process mapping and workflow design tools (e.g., Visio, Lucidchart, BPMN platforms)
• SQL and data analysis skills; experience with reporting tools (Power BI, Tableau, or similar)
• Knowledge of data governance and data management best practices
• Familiarity with project management methodologies (Agile, Waterfall)
• Ability to communicate effectively with management, co-workers, and vendors, both individually and in front of a group
• Good reasoning ability and decision-making skills
• Must be able to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard
• Regular use of phone, email, and video conferencing tools for communication
• Sitting for extended periods
• The worker is required to have close visual acuity to perform activities such as viewing a computer, extensive reading, and analyzing data
• Ability to read, analyze, and interpret general business periodicals, technical procedures, and process documentation
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Associate or bachelor's degree in information systems, business administration, data analytics, or related field preferred
• Experience working with ERP, CRM, or enterprise systems a plus
• Industry background in construction, environmental services, oil & gas, energy, or adjacent operational industries is a plus but not required