Customer Service (Job ID: VR750)

InsideOut is seeking a Customer Service representative to handle inbound calls for U.S.-based home services businesses. The role involves representing clients, taking detailed call notes, and maintaining high attention to detail while interacting with customers.

Responsibilities:

• Handle inbound calls for U.S.-based home services businesses such as cleaning companies, electricians, plumbers, landscapers, etc
• Represent the client as if you are part of their office team, answering calls pleasantly with a smile and using the client’s standard greeting
• Take detailed call summary notes during each conversation, including customer contact information, reason for inquiry, and any other relevant information
• Send complete and accurate call summary notes to the client after each call
• Maintain high attention to detail to avoid typos or missing information
• Training will be provided on answering questions and booking appointments using the client’s CRM/scheduling platform

Requirements:

• C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
• Internet speed of at least 40 Mbps with low latency
• Computer with at least 6 cores, 12 threads, and 8 GB RAM
• Reliable backup power source
• Ability to multitask: handle calls, take detailed notes, and send follow-up messages or emails
• Confident in communicating directly with U.S.-based clients to confirm directions or receive feedback
• Strong attention to detail and accuracy in all tasks
• Motivated, hard-working, and eager to add value
• Willingness to learn and adapt to client processes
• Previous BPO or call center experience preferred
• Experience working from home is a plus but not required