Staff Product Manager

EVgo is one of the nation’s largest public fast charging networks for electric vehicles. The Staff Hardware Product Manager will develop and implement EV Charging Hardware and Infrastructure product strategy initiatives, ensuring a best-in-class customer experience at charging sites.

Responsibilities:

• Develop and maintain multi-year DC Fastcharger product feature roadmaps
• Develop and maintain standards for Charging Sites inclusive of all built and owned infrastructure
• Drive proactive research, planning, execution, and potential fixes for new product releases
• Prioritize site and charger features and enhancements based on customer feedback, market forces, and business objectives; ensuring tasks are organized, clearly communicated, and effectively prioritized
• Create ground up business models for critical new charging products, features, and infrastructure scopes
• Work closely with internal engineering and external architects and vendors to ensure synchronization with the release calendar and overarching business objectives
• Define Customer Archetypes and compile User Journeys which encompass the use of our products
• Collaborate with UI/UX Design to define and create an intuitive user experience with a customized UI that meets both user and business requirements
• Conduct and interpret thorough User Acceptance Testing for new and existing products and charging sites
• Align feature plans and roadmaps with a range of stakeholders, including Site acquisition, Site Deployment, Supply Chain, Engineering, Product Management, Quality, and Senior Leadership
• Act as the primary point of contact for initiatives under your purview, providing timely responses to questions and maintaining open communication to ensure clarity for the working team
• Use data to monitor product and site performance and identify opportunities for improvement
• Maintain a data driven pulse on industry trends in technology, business practices, and customer offerings, ensuring we have a complete view of the competitive benchmarking landscape for charging sites in USA
• Report progress and situational summaries quickly and concisely to the Senior Leadership team

Requirements:

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. Some barriers to entry exist at this level, requiring department review
• Experience in product development, preferably in EV charging or related industry
• Ability to work cross functionally and in a high-pressure environment
• Strong written and verbal communication skills
• Strong negotiation skills
• Experience presenting to senior leadership
• Exposure to engineering, manufacturing, and construction environments a plus
• Experience in software and hardware development a plus
• Experience in the EV or renewable sector a plus
• Data analytics experience a plus
• Microsoft Office – Excel, PowerPoint, & Word