Lead, manage, and develop cluster Technical Consultants with clear performance expectations and one-on-one coaching & meetings
Plan and allocate technical resources across presales, installation, and support workstreams
Identify skill gaps and coordinate training, vendor certification, and development pathways
Review and quality-check the team’s technical output, demos, proposals, installation docs, and knowledge-base content
Act as primary escalation point for complex technical issues before escalating to central Technical Services or vendors
Lead technical presales for strategically important opportunities: discovery, solution design, and scoping
Deliver demonstrations, webinars, and technical workshops to reseller partners and end customers
Provide technical input to tenders, ensuring accuracy and consistency with IT standards
Support the sales team with technical insights throughout the sales cycle
Oversee installation planning and delivery across the cluster, ensuring quality execution in line with timelines
Maintain and improve cluster installation methodologies and communication templates
Take ownership of project management for larger technical engagements within the cluster
Maintain technical relationships with key vendors including PaperCut, Umango, and KUARIO.

5+ years in technical consulting, presales engineering, or senior technical support within print management, managed print services, or document management
Demonstrable experience leading a technical team with a track record of developing capability
Proven experience across the full solution lifecycle: presales, installation, and post-sales support
Experience working within a channel or reseller partner model is essential
Prior involvement in tender responses, statements of work, or security questionnaires is an advantage
Hands-on experience with Print&Copy portfolio in production environments is essential
Strong diagnostic and troubleshooting skills across Windows Server and Client platforms, Active Directory, Entra ID and Microsoft SQL Server
Solid networking knowledge: DNS, VLANs, switches, routers, and firewall configuration is essential.
Experience configuring MFDs, card readers, and authentication methods with print management platforms
Proficiency with Office 365 including Teams and SharePoint
Familiarity with virtualisation (VMware, Hyper-V); Azure experience is an advantage
Experience with Azure and cloud infrastructure is an advantage; familiarity with document processing workflows is desirable
Exposure to Apple macOS and Linux is a bonus
Fluent Dutch and English; proficiency in the regional cluster language required for non-UK positions.

Senior technical leadership role with genuine people management responsibility
Structured access to vendor certification programmes, product training, and professional development pathways
A stable, international working environment with a genuine family culture
Competitive salary, company laptop and mobile, business mileage allowance
Career development opportunities within the ITS Technical Services
Annual leave entitlement in accordance with local labour law, with progressive increases based on years of service

Cluster Technical Lead – Print & Copy Channel Business Unit

Key skills