Run the operational delivery of instructor-led training engagements from confirmed sale through completion
Partner with internal teams to align scheduling, course materials, and delivery readiness
Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
Ensure instructors and customers are fully prepared and aligned ahead of each session
Identify risks early and resolve issues quickly to keep delivery on track
Maintain clear visibility into delivery status, schedules, and key milestones
Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
Experience in training, learning, or services delivery environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
Highly detail-oriented mindset with a bias toward action, structure, and follow-through
Familiarity with tools such as Salesforce, Excel, and collaboration platforms
Bonus Points if You: · Have a PMP certification · Have experience in the EdTech space

4 weeks of vacation per year, goes up to 5 weeks after 2 years
5 sick days
2 volunteer days
3 professional development days
12 US holidays
3% match on the 401k, goes up to 4% after two years, no vest on matching funds
Medical, dental and vision insurance through Cigna and Guardian
basic plans paid by the company for the employee, there is an employee contribution if a premium plan is chosen and/or family members are added
FSAs, HSA, supplemental insurances
$30/month cell phone reimbursement
$200 equipment stipend every two years
Pre-tax commuter benefits to those based out of NYC office

Learning Operations Manager

Key skills