Tactical Operations Manager – 12M FTC

Role Overview

• Lead the planning, delivery and reporting of workstreams within the Tactical Operations pillar in line with the Rail Delivery Group Project Delivery Framework.
• Act as the principal lead reporting progress to the Tactical Ops Steering Group and the Performance Restoration Framework Programme Director. Lead a working group to deliver key initiatives, track progress and engage with cross industry stakeholders.
• Identify, capture, and share good Tactical Operations practice and ensure they are considered for inclusion within Joint Performance Strategies.
• Maintain the Tactical Ops Knowledge Base and develop a guidance note for industry to outline a range of good practice to improve performance outcomes and contribute to the Secretary of State’s ambition for 90% T-3 and less than 2% Cancellations.
• Work closely with the NPB Network Performance Programme Manager and ensure that the key messages from Tactical Operations are being cascaded throughout the rail network to deliver a common understanding and lead on senior level reporting of workstream activity.
• Engage in key meetings and develop industry partnerships including but not limited to Performance and Planning Forum to support the delivery of the workstream.
• Develop and maintain strong working relationships with key industry stakeholders involved in performance management and improvement, including heads of performance and Network Rail equivalents.
• Provide the NPB team with inputs from key meetings to document progress as required through NPB.

Requirements

• Experience of workstream delivery and management in a fast-paced environment.
• Experience of managing change and supporting operators and Network Rail with implementation approaches.
• Subject matter expertise in the area of rail performance and current industry challenges as well as knowledge of Network Performance Board and the Performance Restoration Framework.
• The ability to demonstrate a high level of initiative and to work closely with other members of the immediate team as well collaborating across RDG and the wider industry.
• The willingness to challenge existing industry thinking and the ability to influence senior stakeholders’ views to arrive at an agreed position.
• An understanding of train service planning and delivery including an in-depth understanding of how train services are planned and developed and the respective roles of industry stakeholders.
• An understanding of how the railway is regulated and funded and the incentive frameworks that apply
• Excellent communication skills both verbal and written
• Effective at partnering with others to plan, develop and deliver effective change interventions

Benefits

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.