Chief of Staff

Role Overview

• Design and deliver bespoke analytical projects as directed by the CEO, translating raw data into structured, actionable insight
• Produce high-quality reports and written outputs
• including market analysis, performance reviews, and strategic assessments
• that inform and guide decision-making across the business
• Develop a strong understanding of The Bike Club’s commercial model, unit economics, and operating environment in order to produce analysis that is both technically sound and commercially relevant
• Take on ownership and day-to-day management of specific projects and workstreams as delegated by the CEO, driving them forward independently and reporting back on progress, risks, and outcomes
• Coordinate across functions to ensure workstreams are resourced, on track, and aligned with broader business priorities
• Act as a trusted proxy for the CEO in cross-functional settings
• communicating clearly, maintaining momentum, and escalating where needed
• Own the design, production, and continuous improvement of management reporting used by the CEO to run the business
• Work collaboratively with the leadership team to ensure reporting is accurate, timely, and structured to surface the insights that matter
• Establish clear reporting cadences, templates, and processes that make it easy for the business to stay aligned and the CEO to make informed, data-led decisions
• Own the end-to-end preparation of board packs, including collation of updates from across the business, data compilation, formatting, and distribution to the board ahead of each meeting
• Take accurate minutes at board and committee meetings, capturing decisions, actions, and key discussion points clearly and concisely
• Complete bespoke data exercises and analysis in support of board-level reporting and investor communications, ensuring outputs are accurate, well-presented, and clearly interpreted.

Requirements

• Exceptional analytical and quantitative skills
• Strong written skills
• produce board-ready reports, concise summaries, and well-structured presentations
• Highly organised and process-driven; manage multiple workstreams simultaneously without losing attention to detail
• Comfortable working across functions and levels, including with senior leadership and board-level stakeholders
• A self-starter who takes initiative, anticipates needs, and follows through on commitments without supervision
• Intellectually curious and commercially aware, with an interest in understanding how a business operates end-to-end
• Discreet and trustworthy, with the judgement to handle sensitive information appropriately
• Experience in consulting, investment, finance, or a high-growth business environment is advantageous.

Benefits

• 25 days annual leave plus bank holidays
• Salary sacrifice pension scheme
• Enhance maternity / paternity
• Private medical insurance
• £30 on Bike Club subscriptions