Key skills
WorkdayCommunicationTime ManagementCollaboration
About this role
Role Overview
- Support the maintenance and optimisation of Workday HCM and related HR systems
- Provide timely triage, resolution, or escalation of global tickets and mailbox requests
- Maintain HR systems through data fixes, mass updates, and routine system administration
- Conduct weekly, monthly, and quarterly audits to ensure data accuracy and consistency
- Support testing of system enhancements, updates, and new functionality
- Assist in interface/integration issue resolution in collaboration with IT
- Execute system updates (e.g., cost centres, organisations, locations, reporting structures)
- Prepare and analyse reports, ensuring accuracy of data and insights
- Support HR and Payroll audits (e.g., compensation, job changes)
- Deliver basic user training and support documentation
- Create and maintain reports, including ad hoc reporting as needed
- Contribute to process improvements and system clean-up activities
- Participate in projects and initiatives to enhance HR system effectiveness
Requirements
- 1–3 years of Workday or HCM system experience (required)
- Effective written and verbal communication skills
- Strong attention to detail with a focus on data accuracy and quality
- Basic understanding of HR processes and data flows
- Ability to learn systems quickly and work comfortably with data
- Strong organisational and time management skills
- Analytical mindset with the ability to interpret and communicate data
- Customer-focused with strong service orientation
- Ability to work collaboratively in a global, cross-functional environment
- Comfortable adapting in a fast-paced and evolving environment
- Intermediate Excel skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Diversity, Equity & Inclusion initiatives
- Community engagement activities