Sales Development Representative

Role Overview

• Supports a commercial region or customer segment as the principal contact for customer rate inquiries.
• Responsible for maintaining an understanding of trade lanes to effectively grow market share.
• Partners with field sales and provides quotations while organizing and expediting customer contracts.
• Resolves issues quickly to reduce service failures or loss of business.
• Produce and analyze sales reports.

Requirements

• Minimum 1-3 years work experience required preferably in inside sales, sales or customer service.
• Minimum 1 year transportation industry experience preferred
• Excellent verbal, written and interpersonal communication skills
• Attention to details
• Ability to build and maintain professional relationships
• Working knowledge of commercial and financial terminology of international trade
• Proven computer literacy in Microsoft Office suite
• Demonstrate ability to work under pressure, and work with urgency when required
• Ability to determine client needs and effectively accommodate them
• Ability to problem-solve and find solutions to resolve customer issues
• Ability to multitask effectively, work well with others and be culturally sensitive

Benefits

• Performance-based bonuses
• Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
• Professional development opportunities