E-commerce Customer Support Specialist, Zendesk, Shopify

Role Overview

• Manage and clear the high-volume Zendesk email support queue
• Process customer order entries
• Handle product returns and exchanges
• Categorize support tickets by issue for operational analysis

Requirements

• 3 to 5 years of experience (mid-level, able to work independently)
• Prior experience with Zendesk (required)
• Prior experience with Gorgias (required)
• Prior experience with Shopify (required) Preferred (not mandatory):
• Experience with Loop Returns

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay