Provides leadership and expertise in collecting, analyzing and reporting quality and performance data from patient survey feedback in service to UAMS Health’s ASPIRE 2033 Strategic Plan
Responsible for all technical administrative duties associated with internal and/or external reporting system
Assists the Director of Patient Experience and the Associate Chief Quality Officer for Patient Experience managing the Patient Experience Work Product
Creates reports, builds dashboards and troubleshoots all technical reporting system issues
Works closely with IT and software provider during system upgrades and addresses and resolves all server related issues in a timely manner

Minimum Qualifications: MS plus 3 years experience or BS plus 5 years of experience extracting and preparing data for statistical analysis
HPI High Reliability Training completed within 6 months of hire
Strong knowledge of and experience with reporting packages, programming, handling intricate database and information management responsibilities
Preferred Qualifications: 3-5 or 5-7 years experience in data management or data analysis
Knowledge and experience with reviewing charts in EPIC
Experience with Power BI, SPSS, SAS or Minitab
Knowledge and experience with Statistical Process Control techniques
Experience with various data visualization methods and tools
Strong computer and analytic skills
Experience with quality indicator specifications and methodology
Ability to use Word, Excel, PowerPoint, and relational and statistical databases
Experience with an electronic patient Experience event reporting system
Knowledge and experience with PSQIA, PSES, PSWP, and NPSGs

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Senior Data Analyst

Key skills