Conduct workshops and regular sync meetings to ensure alignment with customer goals.
Respond to customer questions and concerns regarding Nitro Sign and Identity solutions with clarity and professionalism.
Conduct engaging demo sessions and training programs for prospects and new users.
Maintain high-quality, timely, and relevant communication with customers throughout the engagement.
Work with internal teams (SysOps/Dev) to troubleshoot and analyze customer queries, providing effective workarounds or solutions.
Offer administrative assistance to ensure smooth project execution and customer interactions.
Create and update internal process documentation to ensure clarity and consistency.

You hold a bachelor’s or master’s degree. A degree in Information Technology, Computer Science, or Communication is a plus, but not mandatory.
You are fluent in French and English. Knowledge of Dutch is a strong advantage.
You are familiar with RESTful APIs and their integration and have a basic understanding of technical terms such as SMTP, SSO and JSON.
Basic knowledge of HTML is a plus.
You are an adaptable self-starter who learns quickly, takes ownership to get things done efficiently, and works well as a team player.
Preferably a minimum of 3 years in a related role.

Implementation Specialist

Key skills