Tech Customer Support – Student

Role Overview

• Supporting customers in resolving enquiries and providing timely assistance.
• Handling customer calls, emails, and chats while maintaining a high level of customer satisfaction.
• Maintaining accurate records of customer interactions and reported issues within the Call Management System.
• Assessing customer queries, identifying appropriate resolutions, and coordinating escalations where required.
• Contributing to projects aimed at improving operational efficiency and customer experience.

Requirements

• Student status (must have)
• Any helpdesk experience is welcome
• Have good working knowledge of computer configurations and operating systems (engineering studies preferred)
• Excellent time management and organizational skills
• Excellent communication skills
• Excellent customer care skills
• Previous knowledge of project work
• Language Skills: Excellent English, written and verbal