Key skills
RSales
About this role
Role Overview
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business
- Delivers fully integrated solutions including peripherals, communications, operating systems and applications software
- Serves as an internal resource on technical issues and manages product escalations
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- May train other field engineers or customers
- May calibrate equipment on-site for large volume customers
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements
Requirements
- Bachelor's or Master's Degree or equivalent
- Post-graduate, certification, and/or license may be required
- Generally, requires minimal to no prior relevant work experience
Benefits
- Option to work remotely
- Equal opportunity employer