Technical Services Consultant

Role Overview

• Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
• Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
• Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
• Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
• Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
• Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
• Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
• Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
• Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
• Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
• Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
• Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
• Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
• Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
• Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
• Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
• Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.

Requirements

• 4+ years of experience in Solutions Consulting, Technical Implementation, Post-Sales Engineering, or a related role
• Bachelor’s degree or equivalent practical experience
• Proven track record delivering complex SaaS implementation projects involving enterprise integrations and large-scale data migrations
• Hands-on experience with iPaaS platforms such as Workato, TIBCO, Dell Boomi, or MuleSoft, including design, build, and production deployment
• Strong understanding of REST and SOAP APIs, JSON data structures, authentication methods such as OAuth2 and SAML, and webhook architectures
• Proficiency in SQL for querying, transforming, and validating relational data
• Experience working with large, structured datasets
• Scripting experience in Python, JavaScript, or similar languages for data transformation, automation, and integration tasks
• Demonstrated experience leading data migration projects, including field mapping, ETL logic, cleansing, validation, and reconciliation
• Familiarity with data visualization tools such as Power BI or Tableau
• Understanding of enterprise application integration trends, data governance principles, and considerations for PII or regulated environments.

Tech Stack

• ETL
• JavaScript
• Python
• SOAP
• SQL
• Tableau

Benefits

• Flexible Time Off (FTO)
• Company 401(k) Match
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health (medical, dental & vision) Insurance (EEs + Dependents)
• Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
• Working from Home Allowance ($40 / Monthly)
• $500 Working from Home home office set-up Stipend