Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities
Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression
Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs
Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision
Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy
Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries
Quickly learn and follow internal security workflows and processes to ensure a smooth experience for internal stakeholders and customers
Partner closely with the core Security team to stay aligned on product updates, vulnerabilities, and roadmap developments
Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support before and after the sale
Share customer feedback and recurring security needs with Product and Security teams to help shape future security improvements
Contribute to process improvements that enhance how Wrike manages security inquiries and customer interactions

3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment
Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences
Experience handling customer objections and guiding security-related discussions in a business-focused way
Solid understanding of cloud security principles
Knowledge of data privacy regulations such as GDPR and CCPA
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA
Ability to manage multiple priorities effectively in a fast-paced environment
Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses
English spoken and written skills
advanced level

Security Customer Success Engineer – SCSE

Key skills