Ensure consistent execution of field enablement programs and digital adoption strategies across countries
Adapt global enablement approaches to regional needs while maintaining standardization and scalability
Manages and develops Field Success Managers while remaining directly involved in day‑to‑day field success execution.
Execute rollout strategies for digital tools and connected devices including (but not limited to): 3DTRASAR®, DISH IQ™, AQUA IQ™, and Pest Intelligence
Serve as a liaison between EUROPE FSMs and Ecolab Digital leadership
Align with regional Sales and leadership teams on priorities and adoption goals
Support change management across countries through clear expectations and follow‑up
Consolidate field feedback from across Europe and collaborate with Product Owners to prioritize improvements
Partner with Training and Communications teams to ensure consistent, clear, and region‑appropriate messaging
Monitor adoption, engagement, and satisfaction metrics across FSM‑led initiatives
Identify and implement strategies to improve field productivity and digital connected device utilization
Deliver virtual and in‑person training sessions, workshops, and enablement activities
Reinforce best practices and success stories to accelerate adoption and build confidence in the field
Equip field teams with training, documentation, and support resources.

Bachelor’s degree in engineering, Business, Communications, or related field.
10 years of experience in field enablement, digital transformation, or customer success.
3 years of experience leading teams or managing people.
Strong understanding of field operations and digital platforms.
Up to 30% overnight travel required.
Fluent in English language.

Senior Customer Success Manager

Key skills