Leadership and Workforce Development Assistant

Role Overview

• Support the Operations Manager in the effective implementation of operations, logistics and administration across core LWD programmes.
• Contribute to the successful delivery of programmes before, during and after events, including:
• Classroom and workshop setup to ensure Premier League standards are met, including branding where required.
• Coordinating programme logistics in line with module agendas.
• Liaising with venue staff and external suppliers.
• Ensuring programme resources are delivered, organised and returned where necessary.
• Support learners throughout programme delivery by responding to queries and resolving concerns professionally and efficiently.
• Build and maintain strong relationships with LWD staff, facilitators, guest speakers, partners and learners.
• Support the development of criteria with the Programme Team, to identify high-potential individuals across different leadership levels within academy football.
• Support the research and monitor changes to staffing structures and leadership positions across academy football clubs, including sourcing job descriptions where possible.
• Collate and curate Premier League and external learning resources to complement face-to-face programme delivery.
• Support the development and implementation of evaluation frameworks across LWD programmes.
• Capture, analyse, and summarise programme learning outcomes and feedback to inform future development.
• Support the preparation of bi-monthly programme review reports, including:
• Programme objectives and outcomes.
• Learner participation data and Contributor involvement.
• Key insights and recommendations.
• Capture programme curricula post-delivery to accurately reflect programme content and learning experiences delivered.
• Support the design and presentation of programme content to ensure a world-class learner experience.
• Work collaboratively with the programme team to improve the quality, clarity, and presentation of learning materials.
• Work with the programme team to develop learner-facing documentation, including learning purposes, programme guides, and supporting resources.
• Summarise key learning points from events and share insights with programme participants.

Requirements

• Experience in event or programme delivery.
• Available to work on events mid-week (often Tuesday through to Thursday).
• Flexibility to work extended event hours, including early mornings and late evenings when required.
• Understanding of the Academy Football landscape.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to build relationships and communicate confidently with internal and external stakeholders.
• Proactive and solutions-focused mindset with the ability to work independently.
• Comfortable operating in fast-paced environments and adapting to change.
• Ability to remain calm under pressure and respond effectively to challenges.
• Strong collaborative approach and commitment to teamwork.
• Ability to handle confidential information with discretion and professionalism.
• Experience supporting leadership development or learning programmes is desired but not required.
• Experience in content creation, presentation design or learner resource development is desired but not required.
• Experience conducting research, programme evaluation or reporting is desired but not required