CS Manager – Head of Customer Support

Role Overview

• Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development.
• Create and maintain documentation, policies, processes.
• Ensure support for two brands.
• Collaborate with CRM, VIP, and Fraud.
• Oversee CS tools and handle operational tasks.

Requirements

• iGaming experience is a must.
• You have managed support (in-house or outsourced).
• You have built processes from scratch — there are no ready-made policies.
• English C1+ (the whole team speaks English).
• Ready for a startup environment: high autonomy, responsibility without supervision.

Benefits

• Fully remote.
• B2B contract, payouts in EUR.
• Competitive compensation — discussed during the interview.