Ability to support any volume-based customer facing or back-office requirement as needed by the business.
Ability to provide customer support through email, chat or phone calls.
A good command of interpreting written English language.
Ability to work well on own initiative and able to remain focused.
Good organizational and time management skills with ability to meet deadlines.
A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
Confidence in asking questions and seeking validation.

Bachelor’s degree in any field or has completed 2 years level in College without back subjects or incomplete units.
Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience.
At least 1-2 years BPO/shared service or relevant experience.
Fresh graduates can be accommodated depending on communication skills and behavioral aspect.
Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications).
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Ability to work with deadlines.
Has great attention to detail.
Excellent English oral and written communication skills.
Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule.
Amenable to work in REPH QC/ILO site.

Operations Specialist

Key skills