Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance
Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution
Document fault-finding data and provide structured feedback on product performance to customers and internal teams
Perform selected in-house service activities at the Delaware office as required
Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses
Make informed decisions on equipment repairs in line with service level agreements and customer contracts
Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination
Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience
At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment
Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement
Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous
Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)
Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus
Valid driver’s license and ability to obtain a passport for customer travel requirements
Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions
Strong communication skills with the ability to train customers and build effective working relationships
Comfortable using MS Office applications and maintaining accurate service documentation

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Field Service Engineer – TAP, Ambr

Key skills