Project Director, Qualitative Research

Role Overview

• Manage and oversee a Client service Team
• Provide guidance and mentoring to operations team members
• Manage project escalations to ensure timely and budget-friendly project completion
• Partner with internal stakeholders to address issues and improve research project performance
• Collaborate with senior management on process enhancements
• Investigate and manage project escalations
• Ensure client satisfaction through timely project completion
• Monitor productivity and data quality of the team’s projects
• Oversee billing and ensure expected project profitability
• Support development and implementation of client service best practices

Requirements

• Bachelor’s degree or equivalent work experience preferred
• Minimum 5+ years of experience in Qualitative Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Experience with complex market research projects including programming, intricate sampling, international translations, or patient referrals (preferred)
• Exceptional time management, organizational skills, and attention to detail
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Well-developed analytical and problem-solving skills
• Ability to work autonomously and in a team environment to meet departmental objectives

Benefits

• 25 days annual leave
• Participation in an annual bonus scheme
• Pension 4%/4% employee/employer contributions of qualifying earnings
• Company’s medical cash plan
• Access to subsidised gym membership
• Staff discount scheme
• Cycle scheme