Senior Product Manager – Content Safety

Role Overview

• Translate complex multi-stakeholder needs into intuitive products and services, collaborating with engineers on solutions that turn safety into usability, and with cross-functional teams including data science, investigations, operations, legal, policy, GenAI, education, and enterprise
• Define and articulate measurable safety outcomes and impact for key initiatives, linking work to value and ensure clear alignment on user needs and problems to solve by writing user stories and use cases supported with data
• Prioritise incoming requests for the team, and support the Team Eng Lead (TEL) in prioritising the backlog and development sprints
• Build a deep understanding of the current user protection mechanisms across Canva to understand existing issues and escalation points, driving innovation in safety capabilities to stay ahead of emerging threats and industry regulations
• Plan out adoption timelines with buy-in from internal teams, balancing their immediate needs to deliver impact with long-term sustainability and efficiency, ensuring timely delivery by staying ahead of potential risks and unblocking teams in advance
• Partner with engineering leadership to refine and operationalise the vision and strategy for content safety, showing how the future state will drive impact through a prioritised roadmap across review tooling, policy enforcement (including e.g. strikes, suspensions, appeals), efficiency (e.g. review hotkeys, unit economics), UX (e.g. refusals and redirects), and wellness (e.g. blurring)
• Proactively communicate product vision, roadmap progress, and upcoming changes to stakeholders at all levels in the organization, highlighting team achievements to build visibility and understanding of the risks and impact we have
• Be an escalation point as well as iterate on escalation channels & processes for all T&S incidents, appeals, and investigations including user and government reports
• Assess Canva product safety risks, working closely with product teams on the creation and implementation of new products with the goal of ensuring Trust & Safety mitigations and procedures are aligned with industry best practices to safeguard our community

Requirements

• Proven experience in relevant product management across areas such as policy, machine learning (classifiers, diffusers, or language models), operations tooling, education, or compliance
• Deep understanding of how protecting customer safety is a fundamental trust enabler for business impact
• A track record of successfully delivering large-scale projects in fast-paced organisations, proactively unblocking others by looking ahead to ensure problems and scope are crystal clear
• Cross-functional fluency, able to speak the language of engineering, data, operations, and business teams to achieve impactful outcomes
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts into business outcomes
• Ability to balance long-term vision with timely delivery of outcomes that bring us closer to that vision, especially in a high-growth environment
• A data driven mentality, but still comfortable moving forward even if we don’t have all the information available to us, balancing first-principles reasoning with the data that we do have at hand.
• An innovator who is willing to roll up their sleeves and dive into complex technical and organizational challenges, making decisions both with and without data
• Passion for keeping people safe with a rigorous and defensible approach that’s clear enough that we can educate and help people to understand.

Benefits

• Equity packages
• we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally