Manage and grow existing client relationships
Drive revenue growth
Ensure client satisfaction through upselling and cross-selling opportunities
Develop and maintain strong relationships with key decision-makers and stakeholders
Act as the primary point of contact for all account-related inquiries, concerns, and escalations
Proactively engage with clients to understand their evolving needs and challenges
Provide exceptional customer service and support
Implement strategies to foster long-term client loyalty and minimize churn
Identify upselling and cross-selling opportunities
Establish a technology roadmap for all key strategic accounts
Develop account plans and strategies to maximize business opportunities and achieve sales targets
Conduct regular account reviews and monitor account performance
Communicate the overall status of projects to clients and internal stakeholders
Stay abreast of industry trends, cybersecurity threats, and best practices.

B.A./B.S. degree in a relevant discipline; or equivalent work experience
Customer service-focused mindset
Proven experience in account management or client relationship management roles
Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach
Demonstrated ability to drive revenue growth and achieve sales targets
Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously
Proficiency in CRM software and Microsoft Office suite
Technical aptitude with experience in the IT industry
Knowledge of IT services and solutions.

Technical Account Manager

Key skills