Key skills
CommunicationAccount Management
About this role
Role Overview
- Own assigned client accounts end to end, acting as the primary point of contact
- Build and maintain strong, trusted client relationships through clear communication and strategic guidance
- Lead client meetings, performance reviews, and planning discussions
- Manage expectations, navigate complex or challenging conversations, and ensure long-term health
- Maintain fluency across digital media channels including paid social, programmatic, search, display etc.
- Review and analyze campaign performance data to provide meaningful, strategic insights and recommendations
- Partner closely with internal teams to align execution with client goals
- Identify and proactively present organic growth opportunities within existing accounts
- Support revenue growth by deepening client engagements and expanding partnerships beyond maintenance
- Coordinate timelines, deliverables, and priorities across internal teams
- Maintain accurate documentation, notes, and account records
Requirements
- 5–7 years of experience in account management, client services, or digital agency environments
- Proven ability to earn trust, manage expectations, and act as a strategic partner—not just a liaison
- Strong working knowledge of digital advertising channels and performance metrics
- Demonstrated experience identifying and driving organic growth within existing accounts
- Exceptional verbal and written communication abilities
Benefits
- Unlimited PTO
- Medical, Dental, Vision, 401k plus match
- Annual performance bonus eligibility
- Ongoing training opportunities
- Planned outings and team events (remote workers included!)