Product Owner

Role Overview

• Works together with Product Managers to ensure backlog priorities reflect the broader product strategy, market needs, and customer feedback.
• Collaborates with the Product Manager to balance new feature development, technical debt, and customer-driven enhancements within each release.
• Provides Product Managers with ongoing visibility into team capacity, sprint progress, and emerging issues that may impact the roadmap.
• Be a missionary for our customers’ needs and challenges.
• Define the most impactful customer needs by developing relationships across a number of internal and external stakeholders.
• Develop and implement a prioritization framework to ensure we are building and shipping the most meaningful product.
• Produce product documentation and ensure the development organization has clear objectives.
• Review incoming support tickets and define bug resolution steps, working with engineering teams to prioritize and deliver key functionality to clients.
• Use an effective combination of research, data, and product intuition to make timely decisions.
• Champion the integration of AI-driven design principles across the product suite, ensuring AI focused workflows are presented through intuitive, accessible user interfaces.
• Participate in user research and usability testing to validate that features improve task efficiency without introducing user confusion or over-reliance.
• Ensure product features and data handling practices adhere to relevant healthcare compliance frameworks, including HIPAA, SOC 2, and applicable state regulations, working closely with Legal, Security, and Engineering.
• Support the development of self-serve onboarding flows, in-app guidance, and product-led growth (PLG) mechanisms that reduce time-to-value and lower implementation overhead for enterprise customers.

Requirements

• 2+ years of relevant experience in a product or business analytics role.
• Product management/ownership experience in scaling B2B SaaS organizations.
• Strong background in data-informed decision-making.
• Ability to narrate analytical results to teammates and executives in a useful, concise, and actionable way.
• A natural, deep curiosity that drives investigation and deep analysis, and excitement to engage with end users and deeply understand customer needs.
• Entrepreneurial — flexibility when a process has not been established and ownership to build process when appropriate.
• Successful record of setting and meeting timelines and goals.
• Practical solution mindset.
• Ability to interface with all types of stakeholders and partner with every single department.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities