Provide third level, on-site support to resolve automotive technical and Techline issues.
Respond immediately to dispatch cases for vehicle concerns that may lead to 'vehicle down' or potential 'repurchase' situations.
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy.
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area.
Conduct ad-hoc in-Dealership training sessions, including technical information on the use of Techline tools.

Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
Knowledge and experience with GM Essential Service tools.
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month).
Possession of a valid driver’s license and a clean driving record.
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app).
Ability to manage, resolve, document, and close dispatch cases in the required time-frame.
Excellent communication skills and time management to successfully prioritize and deliver critical services.

GM offers a variety of health and wellbeing benefit programs.
Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Field Service Engineer

Key skills