Key skills
SalesforceCRMCommunication
About this role
Role Overview
- Handle member inquiries across various channels, including email, phone and social media.
- Build solid product knowledge of our bike range to provide members with personalized advice and recommendations.
- Act as the voice of the customer by collecting feedback and sharing insights with your team.
- Communicate clearly and effectively so information is always understandable and precise.
- Take a solution-oriented approach by resolving issues at first contact whenever possible.
Requirements
- Genuine interest in delivering the best possible customer support.
- Excellent written and verbal communication skills.
- Prior experience with CRM tools, ideally Salesforce.
- Strong problem-solving skills combined with natural curiosity and a willingness to learn.
- A high degree of empathy and a commitment to exceed customer expectations.
- Actively seek feedback to grow and develop professionally.
- Enjoy the dynamics of a team environment but also work well independently.
- Maintain a positive attitude even under pressure or in challenging situations.
- A reliable, organized, and committed team player.
- At least one year of practical experience in a similar customer service role.
- Fluent in English.
Benefits
- 100% coverage of the Deutschlandticket (regional public transport pass in Germany)
- Family-friendly company
- Hybrid role with three work-from-home days
- Central office in Berlin-Schöneberg
- A small, international team with a strong passion for bikes and sustainability
- Significant growth and development opportunities
- Employee discount on our subscriptions