Spearhead end-to-end Microsoft Dynamics 365 CRM / CE transformation programs across multiple business units and regions
Oversee program governance, delivery roadmaps, risk management, budgeting, and executive reporting
Manage cross-functional teams including solution architects, developers, business analysts, and third-party vendors
Drive integration initiatives across the Microsoft ecosystem, including Power Platform, Azure, Microsoft 365, and enterprise applications
Collaborate with executive stakeholders to align CRM strategy with business objectives and operational transformation goals
Ensure delivery quality, scalability, security, and compliance across enterprise CRM environments
Support organizational change management, user adoption strategies, and business process optimization
Organize program dependencies, timelines, and delivery milestones within agile and hybrid delivery models

10+ years of experience in enterprise CRM program management or digital transformation leadership
Strong expertise in Microsoft Dynamics 365 CRM / Customer Engagement (CE)
Proven experience managing large-scale enterprise CRM implementations and modernization program
Deep understanding of Microsoft ecosystem including Power Platform, Azure, Power BI, and Microsoft 365
Experience overseeing complex integrations, data migration, and multi-vendor delivery environments
Strong executive stakeholder management and communication skills
Experience with governance frameworks, program delivery methodologies, and transformation roadmaps
Ability to operate effectively in international and distributed delivery teams
Microsoft certifications related to Dynamics 365, Power Platform, or Azure is an advantage
Experience in regulated or enterprise-scale industries such as finance, healthcare, telecom, or public sector
Background in change management and business transformation initiatives
Familiarity with agile program delivery frameworks
Excellent communication skills.

Microsoft Dynamics CRM Project Manager

Key skills