Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
Utilize client-specific routing software
Communicate with other departments on updates, meetings, and other as needed
Perform route monitoring utilizing client-specific software
Check in reschedules that are brought back by motor carriers
Process returns through the clients portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Performing other duties as assigned (may vary based on client requirements)

Operations Coordinator – Routing & Dispatch

Key skills