Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
Follow established Standard Operating Procedures (SOPs) for routine tasks.
Maintain accurate and thorough ticket documentation.
Assist with updating SOPs and knowledge base articles.
Support operational reliability through consistency, communication, and teamwork.
Performs initial review of security alerts and escalates indicators of compromise.
Assists with monitoring SIEM and EDR alerts.
Follows predefined workflows for triage and documentation.
Supports proactive security initiatives through data collection and basic analysis.
Works with Engineer II team members to learn investigative techniques.
Collaborates with internal teams as directed for remediation actions.

Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).
Preferred certifications (or willingness to obtain):
CompTIA Network+ or Security+
CCNA (preferred)
ITIL Foundations
1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome).
Foundational understanding of networking, security concepts, and system administration.
Strong communication and documentation skills.
Ability to follow structured processes and escalate appropriately.
Eagerness to learn in a fast‑paced, collaborative environment.

SNOC Engineer I, Mexico

Key skills