Provide on-site coverage for our LA studio during a short-term absence of our IT Manager.
Handle emergency onboards and offboards, responding to last-minute requests from the team.
Serve as the on-the-ground point of contact for anything that cannot wait.
Work from a detailed playbook prepared specifically for this engagement, with our IT Manager reachable for escalations.

3+ years of experience in IT support roles, ideally at Level 2 or above, within a creative studio, production company, agency, or post-production environment.
Hands-on experience administering Okta for user provisioning, deprovisioning, and access management. This is the most critical technical skill for the role.
Strong working knowledge of both macOS and Windows in a mixed creative studio environment, including troubleshooting for editorial and creative workstations.
Working familiarity with Airtable, Google Workspace, Slack, and the core platforms used to run a modern creative studio.
Demonstrated ability to follow documented procedures precisely and operate within clearly defined boundaries of responsibility.
Track record of staying calm and methodical when handling time-sensitive issues in high-stakes production environments.
Ability to respond to support requests quickly during core working hours and meet tight SLAs for emergency situations.
Comfortable handling elevated administrative access responsibly, including familiarity with sensitive partner data and studio security requirements.
Clear, professional written and verbal communication with both technical and non-technical stakeholders.

$45
$60 per hour depending on experience
EEO Statement Sawhorse Productions is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Sawhorse Productions will provide reasonable accommodations for qualified individuals with disabilities. Sawhorse Productions will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

IT Support Specialist

Key skills