Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
Work on mission-critical high value projects with large scale customer impact.
Support development staff by addressing functionality questions and resolving issues.
Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
Determine necessary program changes.
Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
Consult with user to identify current operating procedures and clarify program objectives.
Verify program logic and correct functionally by implementing test/beta situations.
Estimate and prepare timelines for specific project tasks.
Develop and maintain training and implementation manuals regarding automated systems.
Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
Work with development teams to estimate and prepare timelines for specific projects.

Bachelor’s degree in Information Technology, Computer Science, Business or related field or equivalent work experience.
Minimum of 3 years travel technology industry experience.
Minimum of 1 year proven development of analysis experience.
Strong customer service and written, oral and interpersonal communication skills.
Subject matter expert in cross-functional domains.
Must have sound analytical and problem-solving skills.
Ability to work in a team environment.
SQL Experience a plus
Understanding and ability to Read XML output
Must have working knowledge of GDS functionality (Amadeus, Sabre and Travelport).
TravelSky knowledge a plus, but not required.
Ability to utilize project management skills such as AGILE preferred.

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match

Business Systems Analyst

Key skills