Lead Business Analyst Manager – Workforce Development Software

Role Overview

• Directly manage, coach, and mentor a team of Business Analysts and Systems Staff, conducting regular 1-on-1s and performance reviews.
• Standardize internal team methodologies and processes, elevating the quality of work across the department.
• Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).
• Write clear user stories, acceptance criteria, process maps, and configuration/business rules.
• Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.
• Support integrations and data mapping (imports/exports, APIs) and reporting requirements.
• Plan and execute UAT with customers; triage defects and validate fixes.
• Manage and mentor other business analysts and systems staff, supporting their growth and elevating the quality of work across the team.
• Lead cross-functionally across a variety of contexts, partnering with product, engineering, operations, client-facing teams, and external stakeholders to drive outcomes.

Requirements

• 2+ years of experience in a formal people-management or team-lead role, with a proven track record of developing junior and mid-level talent.
• Workforce services and program domain knowledge (WIOA, one-stop operations, labor exchange) is required.
• PIRL familiarity (data elements, validations, reporting impacts).
• 3+ years as a Business Analyst delivering software (SaaS preferred).
• Strong facilitation and documentation skills; can turn complex processes into testable requirements.
• Experience working cross-functionally with technical teams and external stakeholders.

Benefits

• We change lives.
• We're growing quickly and need leaders who want real ownership and real impact.
• We're serious about the outcomes but have fun making them happen.
• Big enough to be interesting, small enough that your work changes the company.