About this role

Build scalable systems for ongoing driver feedback (surveys, NPS, roundtables, interviews).
Analyze quantitative and qualitative driver data to identify key pain points, opportunities, and priorities.
Lead pilot experiments (0 → 1) with clear hypotheses, metrics, and evaluation criteria; scale successful initiatives across the marketplace.
Partner with Ops, Product, and Support to influence and drive company-wide improvements to the driver experience.
Consistently report to leadership on driver engagement trends, risks, and opportunities.

Data-driven and analytically strong, with ability to autonomously pull and organize data using SQL and Google Sheets.
Strong strategic thinking and communication skills; able to distill qualitative and quantitative data into insights for stakeholders at all levels.
Demonstrated executional excellence with a track record of translating strategy into measurable, scalable pilots and experiments.
Entrepreneurial mindset—comfortable with ambiguity, resourceful in creating solutions, and relentless in driving progress.

Competitive salary, equity compensation, and comprehensive benefits (health, dental, vision, 401K).
Remote-friendly culture with flexibility and a focus on meaningful impact.
A supportive, high-growth, mission-driven environment where your work directly improves livelihoods.

Strategy & Operations Manager, Driver Engagement

Key skills