Director of Consulting – Delivery Leadership

Role Overview

• Accountability for people leadership standards across ABS Consulting and Managed Services
• Set the benchmark for consulting professionalism, behavior, and leadership maturity across ABS
• Establish clear performance expectations and ensure they are consistently applied
• Create a safe but disciplined environment where under‑performance and capability gaps are surfaced early and addressed
• Own consulting and delivery career pathways, progression criteria, and leadership capability models
• Actively develop Programme Managers, Delivery Leads, and senior consultants into stronger leaders
• Ensure teams operate with clarity of role and responsibility and remain within defined professional boundaries
• Build customer confidence through leadership presence, consistency, and clear decision‑making
• Act as a senior escalation point for complex or sensitive delivery situations, working in partnership with the CDO
• Support programme boards, governance forums, and delivery recovery situations where leadership intervention is required
• Ensure senior delivery roles are filled by the most appropriate and capable leaders for the complexity of the work
• Actively support the organisation‑wide rollout of AI‑enabled delivery practices developed by Master Practitioners
• Maintain senior oversight of strategic and high‑risk engagements from a people, leadership, and standards perspective
• Drive continuous improvement initiatives that strengthen consulting maturity, delivery quality, and organisational resilience
• Contribute to leadership planning, organisational design, and scale‑readiness initiatives

Requirements

• Senior leadership experience within a professional services or consulting organisation operating at meaningful scale
• Proven experience leading large, multi‑disciplinary delivery teams
• A track record of owning people performance, leadership development, and career frameworks
• Strong executive‑level customer presence and stakeholder credibility
• Experience operating in complex delivery environments with high customer expectations
• Commercial understanding of fixed‑price models
• Specific experience with Microsoft Dynamics, Power Platform, or Azure is not required.
• Naturally extroverted, visible, and energised by engaging with people
• Comfortable spending significant time with teams and customers
• Confident challenging poor practice and enforcing standards
• Calm, credible, and decisive under pressure
• Pragmatic, resilient, and improvement‑oriented
• Emotionally intelligent, with strong leadership presence
• Comfortable operating in ambiguity and organisational change

Tech Stack

• Azure