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Senior Infrastructure Analyst – ServiceNow at banco BV | JobVerse
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Senior Infrastructure Analyst – ServiceNow
banco BV
Remote
Website
LinkedIn
Senior Infrastructure Analyst – ServiceNow
Brazil
Full Time
2 weeks ago
No Sponsorship
Apply Now
Key skills
ITSM
ServiceNow
Agile
Scrum
Kanban
Leadership
About this role
Role Overview
Perform advanced administration and ongoing evolution of the ServiceNow platform;
Provide technical leadership for squads and strategic initiatives;
Implement and optimize ITIL processes (ITSM, ITOM, ITAM, SecOps);
Work with Discovery and Service Mapping;
Ensure efficient management of SLAs, indicators, and continuous improvement;
Develop integrations between platforms and systemic architectures;
Align technical solutions with business strategy and translate business requirements into technological solutions;
Communicate with technical and executive stakeholders;
Operate in a high-criticality, high-complexity corporate environment;
Contribute to platform evolution with a product-oriented vision;
Work with Virtual Agent / Live Agent;
Requirements
Solid experience in critical enterprise environments;
Experience with technical leadership or squad coordination;
Knowledge of agile methodologies (Scrum, Kanban or hybrid);
Proficiency in ITSM, ITOM, ITAM, CMDB, SecOps;
IT governance and ITIL expertise;
Systems architecture and integration skills;
SLA and performance indicator management;
Distributed and systemic architecture experience;
Administration and design of scalable ServiceNow solutions;
Governed customizations;
Platform evolution driven by a product mindset;
Tech Stack
ITSM
ServiceNow
Benefits
Diversity and inclusion
Training and professional development program
Collaborative, supportive corporate environment
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