Key skills
ITSMServiceNowAgileScrumKanbanLeadership
About this role
Role Overview
- Perform advanced administration and ongoing evolution of the ServiceNow platform;
- Provide technical leadership for squads and strategic initiatives;
- Implement and optimize ITIL processes (ITSM, ITOM, ITAM, SecOps);
- Work with Discovery and Service Mapping;
- Ensure efficient management of SLAs, indicators, and continuous improvement;
- Develop integrations between platforms and systemic architectures;
- Align technical solutions with business strategy and translate business requirements into technological solutions;
- Communicate with technical and executive stakeholders;
- Operate in a high-criticality, high-complexity corporate environment;
- Contribute to platform evolution with a product-oriented vision;
- Work with Virtual Agent / Live Agent;
Requirements
- Solid experience in critical enterprise environments;
- Experience with technical leadership or squad coordination;
- Knowledge of agile methodologies (Scrum, Kanban or hybrid);
- Proficiency in ITSM, ITOM, ITAM, CMDB, SecOps;
- IT governance and ITIL expertise;
- Systems architecture and integration skills;
- SLA and performance indicator management;
- Distributed and systemic architecture experience;
- Administration and design of scalable ServiceNow solutions;
- Governed customizations;
- Platform evolution driven by a product mindset;
Tech Stack
- ITSM
- ServiceNow
Benefits
- Diversity and inclusion
- Training and professional development program
- Collaborative, supportive corporate environment