Responsible for staying current on all platforms used to conduct sales and order placement.
Provides retailers with support for their online activities.
Embraces change and applies new training knowledge regularly.
Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
Exhibits flexibility and creativity to meet customer experience expectations.
Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
Consistently delivers excellent customer service over the phone and in writing.
Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
Performs other duties as assigned.

Must be bilingual in Canadian French
Minimum of 2 years' customer contact center experience preferred.
Strong customer service focus
Demonstrated ability to prioritize and perform multiple tasks.
Good organizational skills; detail oriented; self-starter
Excellent verbal, written and telephone communication skills.
Advanced knowledge of Windows, MS Office Suite, and browser use required.
Demonstrated ability to multi-task with keyboarding and phone required.
Must be able to work in a team environment.
Ability to work occasional overtime is needed.
Effective problem-solving skills
Ability to aggregate substantial amounts of information to apply to customer interactions

Customer Experience Representative

Key skills