Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
Educate users on key features and benefits, translating technical capabilities into business value.
Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Minimum of 2 years in technical support, helpdesk, or technical sales roles.
Experience managing workflows within CRM software such as Freshdesk, Jira, or Salesforce.
Proven ability to translate complex technical information into concise, accessible solutions for customers.
Comfortable delivering solutions via phone, email, and formal presentations.
A working knowledge of SQL as a tool for data investigation and troubleshooting.
A curious mindset with a drive to master complex concepts and resolve sophisticated technical issues.
A passion for exceptional service and a commitment to understanding the "why" behind customer needs.

Associate Customer Support, Market Data Specialist

Key skills