Provide advanced support for Dynamics 365 Business Central, addressing functional and technical issues across finance, supply chain, manufacturing, and other modules.
Investigate, diagnose, and resolve escalated tickets and incidents in line with SLAs.
Collaborate with developers for bug fixes, enhancements, and integrations.
Gather requirements from stakeholders and translate them into functional specifications.
Conduct gap analyses between standard Business Central functionality and business requirements.
Propose system improvements, workflows, and automation for efficiency
Act as the subject matter expert (SME) for Business Central within the Support Practice
Provide guidance and mentorship to junior consultants and support staff.

5+ years of hands-on experience with Microsoft Dynamics NAV / Business Central
Microsoft MB-800 Certification
Proven experience supporting and configuring core ERP modules in a production environment.
Strong understanding of finance, procurement, inventory, or manufacturing processes.
Experience working with ticketing systems and SLA-driven environments.
Experience with requirements gathering, functional documentation, and UAT.
Familiarity with extensions, integrations, and Power Platform is a plus.
Continia Expense Management, Continia Document Capture
Jet Reports

Senior Technical Consultant, D365 BC

Key skills