Business Services Administrator

Role Overview

• Provide comprehensive administrative support to the Outsourcing, Accounts, and HR Services teams.
• Ensure smooth day-to-day office and reception operations.
• Support a range of business processes and contribute to a welcoming and professional environment for clients and colleagues.
• Client correspondence including telephone and video calls, letters and emails.
• Monthly billing procedures including drafting bills.
• Assisting with the preparation of proposals.
• Upkeep of HubSpot for management of prospects and client pipeline.
• Support for office marketing and business development.
• Running monthly and ad-hoc reports, e.g. for service line performance, including analysing the data.
• Processing anti-money laundering, client onboarding and engagement/disengagement tasks.
• Working with various teams and assisting with organising events/workshops.
• Support for Partners, Directors, and Managers, with a variety of ad-hoc tasks, supporting internal projects, marketing initiatives and operational improvements including use of software such as Excel, Word, PowerPoint, Templafy and DocuSign.
• Assistance with the expenses management and software disbursements.
• Taking and directing calls or referring inquiries.
• Provide occasional front of house cover including welcoming clients and guests.

Requirements

• Highly organised and proactive individual with strong administration skills and a keen eye for detail.
• Confident using MS Office.
• Comfortable managing a varied workload, prioritising tasks effectively while maintaining accuracy and meeting deadlines.
• Excellent time management and communication skills.
• Friendly, professional manner and enjoy building positive relationships with both colleagues and clients.
• Reliable and flexible.
• Experience in a similar environment or within hospitality, retail, or customer service would be advantageous but most importantly, you’ll demonstrate a helpful, can-do attitude and a genuine commitment to delivering an excellent client experience.

Benefits

• Career Development: From learning opportunities to career coaching, we’ll help you achieve your goals.
• Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave, to name a few.
• Flexibility That Works for You: Agile working is embedded in our culture.
• Perks That Go Beyond: From volunteering days to wellbeing initiatives, we care about your whole self.