Director, Client Success

Role Overview

• Own executive-level relationships for strategic healthcare client accounts.
• Lead quarterly business reviews, renewal discussions, and ongoing executive engagement.
• Proactively monitor client health, adoption, satisfaction, and retention trends.
• Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences.
• Identify growth opportunities while mitigating client risks and driving long-term retention.
• Travel up to 25% as needed.

Requirements

• 5+ years of experience in client success, account management, or healthcare-related client services.
• Proven success managing enterprise or strategic accounts with complex stakeholder groups.
• Strong executive presence and ability to build trusted relationships with C-suite leaders.
• Excellent communication, analytical, and problem-solving skills.
• Bachelor's degree required; healthcare, business, or technical background preferred.

Benefits

• Competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.