Contact Center Support Operator I

Role Overview

• Answer inbound calls and search database or reference material to obtain needed information to transfer caller.
• Navigate through the QGenda on-call system to identify on-call provider and process on-call.
• Process special protocols for Main Campus including various hotlines.
• Handle calls for multiple hospital sites.
• Offer special assistance to persons unable to dial or in emergency situations.
• Answer routine questions and provide information to the public using electronic database.
• Perform various data entry tasks and maintain business continuity during emergencies.
• Work in Epic to view or look up patient information and provide details.

Requirements

• High School Diploma or GED
• One year of call or contact center or telephone operator experience OR two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification (preferred)
• Experience in healthcare or a related field (preferred)

Benefits

• We know that fully supporting our caregivers is what creates the best outcomes for our patients.
• Our outstanding, comprehensive offerings are an investment in your health, well-being and future.