Lead and manage the implementation and operation team in day-to-day activities
Partner with internal product development, operations, and client services groups to ensure engagement
Look for process improvement opportunities and provide necessary feedback
Mentor staff to maximize performance and potential
Handle remote project collaboration to execute milestones/tasks

Bachelor’s degree in Computer Science or Business Management, or equivalent experience
2 years of experience overseeing all aspects of a client implementation effort operationally
2 years of experience leading cross-functional teams of implementation performers on multiple efforts simultaneously
2 years of experience evaluating complex operational reports
2 years of experience working within an enterprise Change management process
Excellent verbal and written communication skills
Ability to oversee all aspects of a client implementation effort operationally
Experience and ability to report project status to executive level stakeholders
Preferred Qualifications: Healthcare industry experience, PMP certification

Implementation Manager

Key skills