Mid-Market Account Manager

Role Overview

• 👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact.
• 👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts.
• 👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility.
• 👉 Build strong, trust-based relationships through regular telephony-based engagement.
• 👉 Resolve customer queries, complaints, and issues efficiently and professionally.
• 👉 Prioritise customer engagement based on data insights and business value.
• 👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy.
• 👉 Provide accurate sales forecasts on a daily and weekly basis.
• 👉 Achievement of monthly revenue targets as defined by the business.
• 👉 Contribution to a £5 million annual revenue target through effective pipeline management.
• 👉 High levels of customer satisfaction and retention.
• 👉 Accurate Salesforce data to support business planning and reporting.
• 👉 Increased customer lifetime value through strategic account development.

Requirements

• ✅ Proven experience in a sales or account management environment.
• ✅ Strong negotiation, influencing, and communication skills.
• ✅ Commercially minded with a proactive approach to identifying opportunities.
• ✅ Proficient in Microsoft Office and Salesforce systems.
• ✅ Strong analytical and problem-solving skills.
• ✅ Ability to manage large datasets and extract actionable insights.
• ✅ Knowledge of the UK energy market and supplier propositions is desirable.

Benefits

• 💷 Salary: To be discussed at interview
• 🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service
• 🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office)
• ⌛Flexible working
• including the ability to bank up to to 5 extra days off per year
• ⛹🏽 Gym contribution
• 💰 Long service awards
• 🩺 Private Medical Insurance
• 🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave
• 🏥 Simply Health scheme
• *EV Scheme