Identify high-impact opportunities across the customer journey
Translate analyses into clear recommendations for performance teams
Connect the customer perspective to product and business strategy
Lead coordinators responsible for the topics listed below
Lead the design and evolution of key customer KPIs
Ensure generation of actionable insights (not just descriptive analyses)
Ensure standardized interpretation of CRM campaign results
Turn measurement into input for rapid reprioritization
Orchestrate journeys and touchpoints across the customer lifecycle
Requirements
Strong command of customer metrics
Experience with advanced analytics and data interpretation
Solid knowledge of experimentation (A/B testing, control groups)
Experience with data-driven CRM and customer journey management
Ability to read and assess economic impact
Familiarity with analytical automation and/or AI applications (a plus)
Customer
and value-oriented strategic thinking
Ability to prioritize based on impact (not on request)
Clear and concise executive communication
Strong ability to influence without formal authority
Ability to translate analytical complexity into simple decisions
Resilience to sustain data-driven decisions
Benefits
We value relationships, innovation and a relaxed, increasingly collaborative environment, with intentional commitment to advancing diversity and inclusion.